Lea Verdel, who works as a social worker in Humanitarna organizacija „Zajednica Susret“, a non-profit organization located in Zagreb (Croatia), talks with Dr. Dirk Kratz, leader of Therapieverbund Ludwigsmühle (Germany) about the situation of NPS in croatia and Germany, especially about the types of NPS-users, the problems when dealing with them and the topic of NPs in general and what should change for a better communication about it